Client Care
Shipping &
Delivery
Your selection, delivered with care. We aim to dispatch in-stock orders within one working day after payment and any required checks, in protective, discreet packaging. Delivery is complimentary, tracked and insured to supported destinations. Dispatch and transit times are estimates, not guarantees.
Complimentary delivery
Every order ships free of charge to every destination we serve.
Tracked and insured
Each parcel travels tracked and insured, with the tracking number sent to you by email.
Estimated dispatch
Estimated dispatch within one working day after payment and required checks
Delivery times and costs
| Destination | Dispatch | Delivery estimate | Cost |
|---|---|---|---|
| Netherlands | Estimated within one working day after payment and required checks | Next working day after dispatch | Complimentary |
| European Union | Estimated within one working day after payment and required checks | 2–5 working days after dispatch | Complimentary |
| United States & Canada | Estimated within one working day after payment and required checks | 5–8 working days after dispatch | Complimentary |
| Rest of world | Estimated within one working day after payment and required checks | 5–8 working days after dispatch | Complimentary |
| Digital gift cards | Issued immediately after successful payment | By email — usually within minutes | No shipping charge |
Working days exclude weekends and public holidays. Dispatch and arrival dates are estimates, not guarantees; stock checks, transport restrictions and customs may cause delays. Outside the EU, import duties, taxes and clearance fees are not included in the checkout charge; where duties apply, they are confirmed with you and approved before dispatch. The carrier or customs authority may request documents.
Track your order
Enter your order number (format JC-YYYYMMDD-XXXXX) and the email address used on the order.
Shipping information
Frequently asked
How long will my order take to arrive?
Estimated transit after dispatch is next working day in the Netherlands, 2–5 working days across the EU and 5–8 working days elsewhere. We aim to dispatch in-stock orders within one working day after payment and required checks. These are estimates, not guarantees; stock checks, transport restrictions and customs can cause delays.
What does shipping cost?
Nothing. Delivery is complimentary on every order, tracked and insured, with no threshold and no surcharge. Digital gift cards involve no shipping at all.
How do I track my order?
Use the Track your order panel above with your order number and the email used at checkout, or follow the tracking details in your dispatch email. The tracking number is issued the moment your parcel leaves us.
Can I change my delivery address after ordering?
Yes, while the order has not yet shipped. Contact client care as early as possible with your order number and the corrected address; once a parcel is in transit, the carrier may charge for a redirection, which we would confirm with you first.
What if my parcel is delayed?
Check the tracking details first — most delays clear within a working day or two. If the status has not moved, or the estimate has passed, contact client care with your order number and we will open an enquiry with the carrier and keep you informed.
What if my order arrives damaged?
Contact client care within 48 hours with your order number and photographs of the outer carton, inner packaging and the item. We will replace or refund at our cost and arrange any collection ourselves.
Client care
For anything not answered here, write to info@join-ct.com — we reply within one working day.
Last updated: October 2026 · join-ct.com
